Premium support for maintenance and production in all languages – 24/7
Let us introduce you to Matti! Matti is your production team’s round-the-clock conversational interface for manuals and instructions. It helps solve problems and supports processes precisely when assistance is needed. Tailored to your company’s goals, values, and needs, Matti enhances production efficiency and reduces downtime—ensuring that support is always ready and available for your operations.
Customer Story: Muovi-Heljanko
“We are a forerunner in our industry, and we invest decisively and purposefully in both expertise and technology. Our level of automation has been exceptionally high for a long time – now we also want to harness artificial intelligence to support our employees, streamline our processes, and ultimately serve our customers even better.
The financial impact of delays caused by malfunctions is significant. For example, the production line for PET plastic bottles has a capacity of 250,000 bottles per day – just a few hours of downtime can quickly cost thousands of euros.”
Simo Heljanko, CEO
“Already during the pilot phase, AI-Matti proved to be genuinely useful: in rare error situations where no one could remember or find the solution, Matti provided the right answer in seconds. With its help, problems were solved, and production was quickly restarted.
Thanks to AI-Matti, the expertise of key personnel can be replicated, the capabilities of every user are enhanced, and our overall efficiency improves.”
Riku Manninen, Production Manager
“The collaboration has been very smooth and straightforward. The Avatars Intelligence team has gained a deep understanding of our operations and has been able to solve our challenges in an innovative way.
Not only is it pleasant and easy to work with the Avatars Intelligence team, but from the very beginning, we’ve been able to trust that everything agreed upon will be carried out effectively.”
Mia-Maija Manninen, Project Coordinator
Features
Matti learns learns your organization’s processes, work instructions, manuals and employee needs. We provide a fully customized production guide tailored to your organization’s daily operations and specific requirements. Whether it’s interpreting complex user manuals, troubleshooting issues, or providing maintenance instructions for equipment, Matti supports your staff efficiently and expertly.
A conversational interface enhances user experience and improves workflow efficiency Matti provides an interactive channel that enables quick access to user manuals, troubleshooting assistance, and process instructions. This ensures seamless production and real-time support for employees—eliminating the need to browse through manuals or submit separate inquiries.
Matti’s tailored personality brings a human touch and enhances clarity in production interactions. Matti’s behavior and communication style can be tailored to reflect your organizational culture and provide optimal support for your employees’ work.
Talk to one of our experts and find the perfect solution for your needs. Leave your contact details or book an appointment!
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Customer Story: Muovi-Heljanko Oy <3 AI-Matti
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