The Right Information at the Right Time and Place
Muovi-Heljanko is a Finnish family-owned company that manufactures plastic packaging for food and industrial use. With over 40 years of experience in the field, the company is known for its high quality, efficient production, and commitment to sustainability.
“We are a forerunner in our industry, and we invest in both expertise and technology with determination and clear goals. Our level of automation has long been exceptionally high for the sector, and now we aim to harness artificial intelligence to support our employees, streamline our processes, and ultimately better serve our customers.
The financial impact of delays caused by malfunctions is significant—especially when the production capacity of a PET plastic bottle line is 250,000 bottles per day. A few hours of downtime can quickly cost several thousand euros.”
Simo Heljanko, CEO
When Muovi-Heljanko set out to improve information management in production and maintenance, they were looking for a solution that truly works, is accessible to everyone around the clock, and scales to meet the needs of daily operations. The shared goal was clear: to ensure that the right information is in the right place and easily available anytime, day or night.
Everyday industrial life: knowledge exists – but it is scattered
The level of automation on production lines has increased, but the use of knowledge has not kept pace. Instructions, electrical diagrams, fault history and tacit knowledge all exist, but are often scattered across systems, in paper files or in people’s heads.
This causes unnecessary interruptions in production, slowness in troubleshooting and difficulties in training new employees. In addition, skilled staff cannot concentrate on core activities, as time is spent searching for information and figuring things out. In manufacturing companies, human resources risks are often high due to the concentration of knowledge.
A common goal: to make it easy to use information
Muovi-Heljanko wanted a solution that:
- Speed up and facilitate troubleshooting
- Support maintenance and training of new employees
- Enables efficient use of scattered information
- Does not require heavy IT projects
AI-Matti – AI assistant for production and maintenance
The result of our cooperation was AI-Matti – a Finnish-speaking AI guide who knows Muovi-Heljango’s production and equipment like the back of his hand.
AI-Matti brings together operating instructions, electrical diagrams, equipment documents and a history of fault solutions, including WhatsApp chats collected over the years. You can chat with it as usual in Finnish, either on your phone, tablet or computer.
“Already in the pilot phase, AI-Matti had concrete benefits: when in less frequent error situations no one could remember or find the solution, the right answer was provided in seconds. It solved the problems and got production back up and running quickly.
With AI-Matti, the skills of key personnel are replicable, the capabilities of each user are increased, and our efficiency improves.”
Production Manager Riku Manninen
Value created, tangible benefits in everyday life
The AI-Matti was not just an experiment, it is used in production every day. Through collaboration:
- Troubleshooting has become significantly faster, problems are solved faster
- Tacit knowledge is available to all, no longer just for the few
- Onboarding has improved, new employees are immediately supported by a knowledgeable colleague
- Documentation is actually in use, no longer gathering dust in a file cabinet
The practical benefits have been so clear that AI-Matti’s are being rolled out more widely: after two lines, Muovi-Heljanko has ordered its own production manuals for 11 new production lines, as well as a changeover workbook to support one of the most critical quality steps. The aim is to help every employee do their job exactly right, every time.
Collaboration – smooth, insightful and understanding of the customer’s daily life
Collaboration was inspiring and solution-oriented. Developments have been made in close dialogue and work has progressed rapidly.
“Cooperation has been very smooth and clear. The team at Avatars Intelligence has a deep understanding of our business and has been able to solve our challenges in an innovative way. Not only is it nice and easy to work with the Avatars Intelligence team, but we have been confident from the start that what we agreed on will be delivered efficiently.”
Project Coordinator Mia-Maija Manninen