Virtual workforce at your service
Expertise is traditionally a scarce resource. Thanks to artificial intelligence, it can now be affordable, plentiful and replicable. If you’re ready to strengthen your team beyond the current borders, you’re ready for virtual avatars. With us, the teams of the future are not limited to humans.
Want to be a Pilot Customer?
Solutions to the skills shortage
When changes in the operating environment create skill gaps, you can get cost-effective help by employing a virtual assistant tailored for the role. It has the desired competence ready when you need it. It democratizes expertise from the privilege of the few to the strength of all.
Executive force
Change without direction is aimless floundering. Direction without executive force is daydreaming. When you need additional strength to guide your business through change, Avatars Intelligence strengthens your decision-making with expertise and execution with tireless work.
Unlimited resources
Imagine a team where the old thinking doesn’t apply. A team that is infinitely flexible, infinitely patient and who has an infinite ability to familiarize itself with, for example, the twists and turns of sustainability reporting or to the interpretation of collective agreements. A team you can create anew every morning according to your needs. It is a revolution in thinking – a new era of expertise.
Examples of role-based Avatars
Sales Service Assistant
The sales service assistant is a top class professional in customer service and presales. She helps customers to understand and utilize the service provider’s products and services, knows how to have individual customer conversations and guide the customer to move forward in the process.
Competence:
- A deep understanding of the products and services offered and their benefits
- Excellent listening, customer service and interaction skills
- Presales skill-ability needs and goals
- Motivated, solution-oriented, able to learn and adapt
- Multilingual and available 24/7
Maintenance and Production Guide
A Maintenance and Production Guide, Matti, specializes in providing immediate expert support to maintenance and production workers. He helps interpret user manuals, finds solutions to malfunction situations, and tirelessly guides employees. Matti is always ready to ensure that maintenance and production operations proceed uninterruptedly and safely.
Competence:
- Expertise in production and maintenance equipment and processes.
- Clear and interactive interpretation of user manuals and guides.
- Ability to provide immediate troubleshooting and problem-solving support.
- Skill in explaining complex production instructions in a practical manner.
- Provides round-the-clock guidance and support for employees’ everyday challenges in any language.
Manual Assistant
Olli is your manual assistant and expert in information retrieval.
He searches through comprehensive manuals to quickly and accurately find the information you need, always showing the sources he uses. Olli offers multilingual support around the clock, helping both your customers and staff make full use of your product information — improving customer experience and reducing the load on customer service.
Competence:
- Olli searches and identifies the relevant information from manuals and always shows the sources used, improving the reliability and transparency of the information.
- The ability to explain complex instructions in a practical and understandable way.
- Provides guidance and support for user challenges around the clock, in all languages.
- An intuitive user experience and a solution that is easy to integrate into your website and other channels.
Sales Assistant
Anssi, the solution-oriented sales assistant, is goal-oriented, analytical, and persuasive. He understands customer needs and knows how to guide them to the right solution. Anssi supports the sales team by helping them focus on what matters most and ensures that customer-specific proposals are created quickly and effectively.
Competence:
- Identifies customer needs and business environment
- Assesses the customer’s initial situation and objectives
- Suggests tailored solutions and valuable implementation approaches
- Prepares preliminary quotations and ROI calculations
- Communicates fluently in all major languages
- Generates high-quality leads
What kind of skills do you need?
Avatars Chat Ava
×Identifying the needs and building a solution
1. Survey of company needs
Goals, situational awareness, needs for change? WHERE are the pressing needs?
2. Preliminary investigation
WHAT purpose are avatars created for? WHAT goals are set?
3. Proof of Concept
HOW are the goals achievable? WHAT is the virtual workforce suitable for?
4. Implementation
WHAT characteristics and skills are created for the avatars and what are they introduced to?
5. Testing
HOW does the service work? HOW feedback is collected and utilized to support continuous development.
News
- The Practical Benefits of an AI Customer Service Assistant
Advanced chatbots leveraging AI and large language models are a new resource enabling businesses to serve their customers more effectively. Avatars Intelligence’s avatar is a supplementary resource for customer service teams, designed to ease their workload by responding to common questions on company websites and via email. The avatar’s knowledge is based on existing information… Read more: The Practical Benefits of an AI Customer Service Assistant - The AI Chatbot Revolution: Transforming Annoyance into Assistance
We’ve all been in situations where we’re seeking help on a service provider’s website and are met with a chatbot. The experience can be frustrating: we ask a question, but the response is anything but helpful. This can lead to an endless loop of questions and answers, or worse, the bot simply freezes and replies… Read more: The AI Chatbot Revolution: Transforming Annoyance into Assistance - Enhancing Humanity and Interaction in B2B Customer Service with AI
Modern B2B customer service relies heavily on digital channels, such as websites and chat services. Technology alone is not enough to stand out in the competition, as customers expect high-quality, brand-aligned, and personalized service. Well-trained AI avatars can meet these expectations. Understanding the Customer’s Language and Context Avatars are designed to deeply understand the customer’s… Read more: Enhancing Humanity and Interaction in B2B Customer Service with AI - What Changes When an AI Colleague Joins the Workplace?
AI colleagues, such as intelligent chatbots and AI assistants, are becoming part of everyday life in many workplaces. But what does this mean in practice? How will human work evolve, and how should this change be implemented to maximize its benefits? In this blog, we discuss the role of AI colleagues, involving people in the… Read more: What Changes When an AI Colleague Joins the Workplace?
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About Us
We aim to make the latest technology accessible to all organizations, regardless of their industry or size. With decades of experience in leadership, work optimization, future forecasting, as well as education and software business, we understand the challenges of working life and the opportunities offered by artificial intelligence. We integrate AI applications seamlessly into operational activities—quickly, agilely, and effectively.
- We monitor and anticipate the development of companies’ operating environments, identifying market trends and their implications for business.
- We analyze the skill gaps brought about by changes and determine where and when avatars can provide effective solutions.
- We train avatars to excel in their tasks and fine-tune their features to suit specific roles.
- We build solutions that are easy to implement and understand the opportunities and challenges of change management.
- We measure the impact of our services.
Our unique blend of leadership expertise, implementation capability, and passion for adapting existing technology to business needs makes us your go-to partner. We are here to help you!
“After a long career as CEO and partner at Sovelto Plc, I wanted to establish a company that delivers measurable benefits and tangible results to customers by leveraging the latest Microsoft technologies and the opportunities provided by large language models. For us, the value we create for our customers is paramount.
Our team is supported by deep expertise and the perspective that comes with experience: Risto Linturi, a forecasting guru, and Seppo Varpukari, a serial entrepreneur in the software industry, joined our board and partnership in August 2024.
Our customers are served by a skilled core team: Development Managers Joakim Haukilehto, Maiju Korhonen, and Mikko Kettunen, as well as Senior Consultant and Architect Toni Ylärinne. Their expertise ensures the rapid adoption of cutting-edge technologies, customer-centric agile development, and smooth implementations.”
Sanna Varpukari, CEO, sanna.varpukari@avatarsintelligence.fi, +358 40 7621762