AI-powered solutions for competence or resource gaps

Olli finds what matters – 24/7

Olli is an expert assistant that helps your customers and staff quickly and reliably find the right information. It accurately searches answers from manuals and support materials and always shows the source of the information. With Olli, your company’s knowledge won’t stay hidden or scattered across different systems – instead, it becomes a genuinely useful asset.

Features

Olli can explain even complex instructions in an understandable and practical way. It helps your customers and staff to solve challenges efficiently, regardless of time and place. The multilingual capability ensures that the service works smoothly for different user groups.

 
“The expertise of key personnel can be replicated, every user’s capabilities grow, and in this way, our efficiency improves.” 
Production Manager Riku Manninen, Muovi-Heljanko Oy  

Olli runs securely in a Microsoft Azure environment. The solution is easy to use and quick to deploy. Olli can be easily integrated into websites, intranets or other channels, providing a seamless information retrieval tool for everyday work and customer service.



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FAQs

What is a manual assistant?

The manual assistant is an intelligent tool that helps customers and staff quickly and reliably find the necessary information from manuals. It searches for answers, presents the sources it uses, and operates in multiple languages around the clock. The assistant enhances the customer experience by providing precise and up-to-date information without waiting times..

What benefits can a manual assistant bring to my company?

The manual assistant enhances customer support, reduces the workload of support services, and helps customers get the most out of their products. It ensures that users always have access to up-to-date and accurate information, allowing issues to be resolved faster and improving efficiency.

What kind of skills does the manual assistant have?

The manual assistant can accurately retrieve information from extensive manuals, provide practical solutions, and present its information transparently with source references. It understands the needs of both customers and staff, guiding users in effectively utilizing product information while offering multilingual support around the clock. The manual assistant also continuously learns, improving the quality of its responses over time.

Can the manual assistant be customized to suit my company’s needs?

Kyllä! Ohjekirja-avustaja voidaan räätälöidä vastaamaan yrityksesi tuotteita, ohjeistuksia ja asiakastarpeita. Se voidaan mukauttaa brändisi viestintätyyliin ja integroida osaksi olemassa olevia järjestelmiä, varmistaen sujuvan ja yhtenäisen käyttäjäkokemuksen.