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Enhancing Humanity and Interaction in B2B Customer Service with AI
Modern B2B customer service relies heavily on digital channels, such as websites and chat services. Technology alone is not enough to stand out in the competition, as customers expect high-quality, brand-aligned, and personalized service. Well-trained AI avatars can meet these expectations. Understanding the Customer’s Language and Context Avatars are designed to deeply understand the customer’s…
What Changes When an AI Colleague Joins the Workplace?
AI colleagues, such as intelligent chatbots and AI assistants, are becoming part of everyday life in many workplaces. But what does this mean in practice? How will human work evolve, and how should this change be implemented to maximize its benefits? In this blog, we discuss the role of AI colleagues, involving people in the…