Onboarding is a crucial part of a new employee's journey toward smooth and independent work. However, learning doesn't end after the first few weeks, as continuous development is required for work success alongside constantly changing work tasks and environments. Onboarding takes a lot of time, discussions, and repetition regarding various tasks, where even finding instructions can feel challenging when there is a lot of material available and scattered.
Guidance assistant supporting onboarding
The guidance assistant developed by Avatars Intelligence Oy serves as an information search tool that quickly and accurately finds the necessary information from extensive instruction and support materials. It always shows the sources it uses, which increases the reliability and transparency of information. The guidance assistant operates in multiple languages and is available around the clock, even when colleagues are not available.
Benefits for organizations and employees
Muovi-Heljanko Oy has utilized this solution as part of their onboarding and production support processes. In utilizing the broader solution designed for Muovi-Heljanko, benefits have also emerged that facilitate the organization's knowledge flow.
Key personnel expertise is replicable, each user's capability increases, and thus our efficiency improves.
Production Manager Riku Manninen
New employees can progress at their own pace, return to instructions as needed, and get answers to their questions when it best helps them. This reduces the burden on trainers and ensures that all employees have access to current and consistent information.
Easy deployment and integration
The guidance assistant operates securely in the Microsoft Azure environment and is easily deployable and usable on the organization's website or other channels. Its intuitive user interface ensures a smooth user experience for both new employees and trainers.
Real results in practice
The efficiency of the onboarding process improves significantly when:
- Information search speeds up - answers are found instantly from extensive materials
- Trainer workload decreases - routine questions are transferred to the AI assistant
- Learning becomes more efficient - employees can progress at their own pace and return to instructions as needed
- Information quality improves - everyone gets the same, current information with source citations
The AI assistant doesn't replace human interaction in onboarding, but complements it by providing a fast and reliable way to find the necessary information. This way, trainers can focus on more important things, such as transferring culture and providing personal support.
