Our solutions

What would you like
to improve in your work?

Put knowledge to work. Make new ways of working stick. Share what works so everyone benefits.

AI Guide makes approved knowledge available to employees and customers. AI Coach helps people apply new knowledge, tools and ways of working. Insights from work and customer questions help the organisation improve its operations and services.

Let’s start with one task or situation where improvement would make a difference to you.

Put knowledge to work Put learning into practice

AI Guide

When people need the right knowledge to do their work.

Knowledge and instructions are scattered, finding answers slows work down, or onboarding puts pressure on experienced colleagues.

Your organisation’s knowledge becomes action when it matters.

What people gain: Answers and guidance based on the organisation’s approved information, with source references, simply by asking a question when they need help.
What the organisation learns: What people ask, where information is unclear and which instructions or practices need improvement.
How we start: One important use case, a defined group of users, approved knowledge sources and agreed measures of success.

See AI Guide in practice

AI Coach

When new ways of working need to become everyday practice.

A new practice, guideline or tool has been introduced, but work carries on as before, or success depends on a few individuals.

AI becomes more than a tool: it becomes part of how work gets done.

What people gain: Support tailored to their role, goals and day-to-day tasks, helping them understand and apply new knowledge, tools and practices.
What the organisation learns: What helps people succeed, what gets in the way of change and which practices to improve together.
How we start: A defined group of users, a specific task or recurring situation, an agreed goal and a clear scope for getting started.

How to get started with AI Coach

Choose the solution that fits your needs. Guide and Coach can also work alongside each other.

Support in practice — four examples.

Production troubleshooting

When something unexpected happens in production

An employee asks about the situation and gets troubleshooting support based on the organisation’s instructions. Questions and usage data reveal gaps in the information available, helping the organisation update instructions and continually improve the support employees receive.

Day-to-day work at a customer site

When people need to know how things work at a customer site

Employees get site-specific information and instructions as they work. The same support helps with onboarding and everyday service delivery. Questions that come up during work reveal where instructions and onboarding need to be clearer.

Customer guidance

When a customer needs help with their own situation

Customers and prospective customers can ask questions about membership, services or employment law, for example. Guidance based on information approved by the organisation helps them understand their situation and what to do next. Their questions help improve the guidance provided.

Applying new skills in specialist work

When learning needs to become part of project work

Coach helps a specialist apply AI to a real task, such as reviewing and finalising a document. The person evaluates the result and what helped or hindered success. These insights help improve the support and make effective practices available to others.

All four examples share the same approach: usage data and insights are reviewed together, and agreed improvements feed back into work and customer service.

One learning cycle

Learn from work.
Put that learning back into practice.

Guide and Coach meet different needs. They share one approach: together, we turn insights from everyday work into improvements that help people do their work better.

A shared starting point: a goal and a real task

1
Support in the flow of work
Guide makes approved information available. Coach helps people apply new knowledge, tools and practices in their own work.
2
Insights from work
Day-to-day use reveals what helps people move forward and what gets in the way.
3
Review together
We review the insights against the goal and agree what to improve next.
4
Put improvements into practice
Better instructions, practices, processes and support are brought back into people’s work.

Improvements feed back into everyday work. Each cycle builds on what we learned in the last.

How we deliver and improve

Software and ongoing service.
Tailored to your work.

We combine software, an understanding of your work and continuous improvement. The solution is tailored to your organisation’s knowledge sources, access rights, systems and day-to-day work.

Together, we agree what to improve at work. We monitor usage and insights, develop the solution based on what we learn, and extend effective practices across the organisation.

Security, sources and control.

Useful support needs a trustworthy foundation. Responsible use of information, control and quality improvement are built into the solution.

Approved knowledge and sources

Answers are based on information approved by the organisation. Source references help people verify an answer and find the original instructions.

Access rights and data handling

Access to information is aligned with the organisation’s permissions. Customer data and conversations are not used to train models.

Azure and EU data residency

The solutions are built on Microsoft Azure. Customer data is processed and stored in the EU. Knowledge sources and integrations are defined as part of implementation.

Continuous quality improvement

A defined knowledge base, monitoring of answers and continuous improvement reduce the risk of incorrect responses. Verification procedures for critical situations are agreed together. People remain responsible for decisions.

Where should you start?

Where is information failing to reach the people who need it? Where do people need support to put new knowledge or practices to use? Together, we identify a starting point, agree on a goal and the materials needed, and agree on the scope of the initial rollout.

Book a discovery call Ask us to get in touch