Example: Faster resolution of production faults
An agent-based knowledge management solution enables the use of a single interface to access organizational data in a controlled and focused way, always concentrating on one clearly defined context at a time. From the perspective of production employees, this can mean a solution specifically designed to support fault investigation when the need for information is urgent and downtime must be minimized.
With this solution, employees do not need to know which system or folder contains the required information. Instead, they can retrieve answers from one interface, much like asking a colleague for help. In the background, AI agents use a limited knowledge base and compile responses from sources that are relevant to the task at hand.
Minimizing Hallucinations
The solution includes a separate agent that verifies the response is grounded in sources while identifying potential hallucinations. This ensures that the information provided to employees is reliable, verifiable, and suitable for a production environment.
Information Stays in Its Original Sources – but Is Accessible from One View
Key information related to production fault situations is brought into the interface either through integrations or manually via an admin panel. Information can be retrieved, for example, from the following sources:
SharePoint and intranet
- Equipment and work instruction manuals
- Onboarding materials and safety guidelines
CRM system
- Customer complaints
- Recurring issues and their resolutions
Production and maintenance systems
- Fault reports and maintenance history
- Machine-specific data and process descriptions
Manually added information
- Production-specific exception guidelines
- Recorded repair instructions
- Custom question-and-answer pairs
AI agents compile responses from these sources in a format suited to the employee's situation, always based on the organization's own up-to-date information. This ensures that knowledge is not only stored but actively used in daily production work. Users can access the original sources directly from the interface.
Onboarding Can Be Accelerated by Months
This approach also has a significant impact on onboarding. A new employee can become productive more quickly, without having to learn multiple systems or search for instructions across different platforms. Onboarding continues alongside daily work, especially in exceptional situations where confidence in the correct course of action is critical.
When a single interface brings together a focused yet essential set of information, production fault situations are resolved faster, learning becomes more effective, and overall operational reliability improves.
Agent-Based Support Across the Entire Organization
The same agent-based approach is not limited to production environments. A single interface focused on one essential context at a time works equally well in knowledge work, where information is spread across multiple systems, documents, and discussions.
In the customer service example, it may mean fast access to customer history and contract terms. In project work, up-to-date documentation and decisions. In HR, guidelines and process descriptions.
When information is accessible in natural language from one view and answers are grounded in the organization's own sources, interruptions decrease, decision-making accelerates, and expertise scales across the entire organization.
